• Business Results - financial forecasting, planning and budget adherence, strategy analysis for continuous improvement. 
• Operational Success - organizational policies/procedures, quality improvement programs, achieve performance management targets.
• Resource Management - capacity management, telecom requirements, facilities management, stadffing forecasting, workflow allocation.
• Client communications - nurture client relationships while uncovering opportunities for additional client support.
• Training and Development - improvement of product training and delivery through internal and external client/customer surveys.

Skills

• Ability to orchestrate successful customer-service programs for multiple insurance products  
• To create financial modelling and budgeted forecasted revenue
• Develop and implement fraud prevention procedures
• Implement procedures to improve agent retention
• Spearhead and develop processes and procedures to allow Clients to develop interdepartmental communication avenues for the enhancement of organisational performance
• Implementation of client interfacing programs to increase responsiveness to customer demands. 

Industry Experience

• Banking and Insurance Sectors
• Insurance Brokers